Computer-Aided Facility Management (CAFM) Integrated with ERP

Many facility teams still grapple with tracking issues and organizing work using inefficient tools like email, spreadsheets, and standalone systems that aren't tailored for effective building and facility management. This results in challenges in following up on tickets, executing work seamlessly, and assessing performance accurately.

Integrated Computer-Aided Facility Management (CAFM) software like HORIZON FMS effectively addresses these pain points. Here are the typical components of CAFM software and the problems they solve:

ASSET TRACKING

Challenges: The dynamic nature of assets in the field poses challenges in maintaining an accurate installed base.

CAFM Solution: Leveraging mobile apps allows for real-time updates on the inventory of installations. This not only ensures up-to-date records but also provides insights into the current condition of assets, aiding in more informed maintenance planning and budgeting decisions.

HELP DESK

Challenges: The time-consuming process of capturing tickets and requests often results in delays in issue resolution.

CAFM Solution: Introducing a template-based web/mobile request system streamlines the ticketing process, enhancing accuracy and significantly reducing the time it takes to address and resolve issues. This proactive approach ensures a more efficient help desk system. WORK ORDERS

Incomplete information during the dispatch of work orders and reliance on outdated data lead to errors.

CAFM Solution:

Employing mobile apps to send tasks equipped with checklists to technicians, both internal and external, fosters faster and more precise work execution. Additionally, the ability to track time spent at work locations and manage service-related costs ensures optimal efficiency in work order management.

RESOURCE ALLOCATION

Challenges: Complex work planning and scheduling across multiple locations require constant updates on evolving resources, skills, building hours, and geographic proximity.

CAFM Solution: Advanced resource scheduling tools automate the processing of diverse information, assisting planners in identifying the most suitable resources for each task. This strategic resource allocation ensures maximum efficiency in operations across various locations.

STOCK MANAGEMENT

Challenges: Limited visibility into stocks hinders the maintenance of adequate supplies, impacting the timely completion of tasks.

CAFM Solution: The incorporation of stock management features in the software allows facility teams to centrally monitor and manage stocks with minimal administrative overhead. Mobile apps further extend this functionality, enabling easy access to materials, even in virtual warehouses like technicians' vans.

COMPLIANCE

Challenges: Adhering to standardized procedures becomes challenging, often relying on individual technicians' knowledge.

CAFM Solution: Providing pre-formatted standard checklists simplifies the adherence to regulations, standards, and best practices by field technicians. This approach minimizes the risks associated with human errors and ensures consistent compliance across operations.

QUALITY MONITORING

Challenges: Tracking service execution against contractual Service Level Agreements (SLAs) poses a significant challenge. CAFM Solution: CAFM software empowers organizations to configure and monitor Key Performance Indicators (KPIs) and SLAs. This comprehensive monitoring capability through reports enables the assessment of performance and compliance with defined service levels.

USER FEEDBACK

Challenges: Facility managers often lack consistent and real-time user feedback, relying on periodic satisfaction surveys.

CAFM Solution: Continuous feedback at the user level, facilitated by "satisfied or not" mobile apps and touch screens strategically distributed throughout the facility, creates a dynamic feedback loop. This approach ensures that facility managers receive timely insights into user experiences, allowing for proactive issue resolution and a more user-centric facility management strategy.

In essence, an integrated CAFM solution acts as a comprehensive tool to streamline facility management operations by specifically targeting and resolving key challenges, ultimately enhancing overall operational efficiency and user satisfaction.

Horizon FMS is a complete web-based computer-aided facility Management with Mobile Functionality that helps to computerize organize and enhance maintenance activities. Horizon FMS with its unique features enables Site Surveys, Inspections, Daily Visits, Monthly Visits, Asset Management, Planned Preventive Maintenance schedules, Breakdown Reporting and Corrective Maintenance, Employee details, Scheduling, Inventory, Vendor Management, Procurement & MIS reports in an effective methodology.