Having an Integrated FM Module in Real Estate Management ERP Software

Horizon Real Estate Management, the best real estate management software  in UAE comes with the option of the Integrated Facility Management (FM) module. Real estate companies with a sizeable number of properties and units normally will have an internal maintenance division. 

Even though in most organizations it is considered a cost center, the maintenance division can turn profitable by managing them systematically. This is where the Horizon FM module helps leasing companies to systemize their operations and turn that division into a profitable one or rather a profitable independent company also.

Call center management- Horizon FM 

Usually, in real estate companies, once a tenant get-in touch with the maintenance people for any complaints, the tenant is completely under the mercy of that maintenance guy in the absence of a system. Horizon FM module helps the tenant as well as the real estate management company to have a record and History of the complaints. 

With the system, the maintenance companies can track the progress of the complaint redressal – like whether it is assigned to some technician or if it is stuck for getting some materials to finish the work, etc. This will help the companies to streamline their customer service and relationship with the tenants in handling maintenance complaints. The System will show the history of calls from a particular tenant and the maintenance manager can suggest the tenant go for a comprehensive maintenance contract if the frequency of the complaints is regular or the managers can take necessary calls on the particular unit by analyzing the reports.

Technician application[Ios/Android] 

As mentioned earlier, once a complaint from the tenant is registered, the call center agent or the responsible person can assign the job to a technician based on his availability, which is also visible in the system. The technician who will be on the field can receive the notification and based on his schedule and availability can accept the assigned task. 

If the particular technician rejects the task, it pops up again on the screen of the assignor with necessary alerts so that he can put it to some other technicians. With the app, it becomes handy for the technicians to manage their duty schedules. They can reduce the efforts and increase the effectiveness of the maintenance activity by booking a complaint themselves if they find any technical issues during on-site visits. This rather enhances the reputation of the company.

Manage Your Maintenance Contracts

As a standard feature, the companies can manage their maintenance contracts with details like the scope of the activity covered, date of expiry, auto-generation of invoices, etc. This removes a major burden off the maintenance staff as these activities mentioned above are easily overlooked. 

Once the scope of the activities is mentioned, it will be clear for the call center agent to book the call accordingly and suggest the tenant to go for a contract if the particular activity for which they called is not a part of the scope. When the date of expiry is properly recorded, the company can avoid providing services for the expired contracts. 

Estimation and Quotations 

Once the tenant gives the go-ahead for sending the quotation for the out-of-the-scope activity, the system has the capability to send the quotation, revise it as many times and once it is confirmed by the tenant, the company can send the technician to complete the task and get it verified by the tenant using the mobile app and close the task by the supervisor or the concerned person from the back office. Then the company can send the invoice to the tenant. Thus, the entire cycle of maintenance can be handled effectively using the Horizon FM module as a part of the real estate ERP software.

 Scalability 

As the organization grows, the maintenance division within the real estate company becomes an independent FM company, and the Horizon FM module can still support them. Hence, the Horizon FMS system is an effective tool in helping a maintenance company whether its operation is small, medium, or Large. 

Bigger the organization, the operations department will require an Integration with Finance, HR, Procurement, and Inventory also. This is where HORIZON FMS plays a key role in integrating all modules in a single solution.

The above list of benefits and features is not exhaustive, as we can show more of its capabilities in a live demonstration. As part of real estate ERP software or as a standalone mode Horizon FMS can be implemented. With 30 years of experience in ERP development, we offer you our best service throughout implementation and further. We are here to help you with all your requirements, you can write to us at sales@fit.ae or give us a call at +971 4 3533 727