The Biggest Change with ERP Systems: Decision-Making Rather Than Hunting and Gathering
When organizations implement new ERP systems, they often think that the biggest change is in the software that employees will be using. Sure, they usually understand that the change will be fairly significant, but they also usually think that some end-user training prior to go-live will resolve most of those concerns. However, it is important to point out that training address a relatively minor portion of the vast changes that employees see (and experience) following most ERP implementations. The degree of organizational change is broad: business processes, job roles and responsibilities, workflows, reporting and transactional processes are just a few of the major changes employees need to adapt to, which underscores the need for an effective organizational change management program. However, the largest change is perhaps a more philosophical and less tangible one: employees must evolve from being hunter-gatherers to true decision makers. In other words, many employee...