4 Advices for Finding the Right ERP Consultant

ERP implementations are frequently run by project managers with little ERP implementation experience. Many of these project managers refuse to contract with ERP consultants. As a result, organizations struggle to differentiate between various ERP vendor proposals. When they do finally implement an ERP system, they struggle to realize the full benefits of digital technology. Clearly, these project managers could use third-party guidance.

1. Ensure the ERP Consultant is Technology Agnostic

An independent ERP consultant has no financial ties to a particular ERP vendor or ERP system. The implementation partner is only interested in the client’s digital transformation success.

Preferred partners, on the other hand, are tied to specific vendors. In other words, a preferred partner’s revenue model depends on selling or servicing particular systems. This is typically the case with any VAR or large consulting firm specializing in just a few ERP systems. When it comes to smaller systems, it is the vendors themselves who sell and implement these systems.

2. Understand the ERP Consultant’s Methodology

When evaluating ERP consulting firms, one should understand their methodologies and where those methodologies come from. Many consulting firms use canned methodologies from various business training organizations. Few consulting firms have taken the time to leverage their learning into their own methodologies.

The organization should also consider whether the consultant’s methodology is flexible enough to fit the company’s need. For example, some organizations need a business process management approach that focuses on improving individual processes. Others need a business process management approach that focuses on streamlining end-to-end processes.

3. Ensure the ERP Consultant has a Wide Breadth of Industry Experience

A key part of every request for proposal is the section on “prior industry experience.” One might find the consulting firm has experience with organizations similar to the organization. The ideal ERP consulting firm leverages best practices from many industries. Its consultants are operational experts with hands-on experience tackling the same challenges their clients are facing.

4. Determine the Level of Diversity within the Consulting Team

People with different backgrounds approach problems from different perspectives. This diversity can help build competitive advantage. ERP project managers know this and staff their teams with employees from different departments while ensuring they have different skill sets. Many consultants bring the same team of resources to each pitch and presentation, regardless of cultural fit. Everyone on the team has worked in the same handful of companies and views the world through the same eyes.

The top ERP consultants use diverse project resources who collaborate face-to-face to help each organization achieve its strategic vision.