ERP – Is the Mid-Market Being Left Behind?
The need to adopt digital technology is now well understood by the business world, with the biggest companies showing the strongest signs of having a plan. Two-thirds of global CEOs say they intend to start focusing on digital strategies to improve customer experience by the end of 2019. And 34% of companies say they have already undergone digital transformation Smart Insights – while an additional 34% of companies say they’ll fully adopt digital in the next 12 months. Meanwhile, small businesses have already had their hand forced by Making Tax Digital. The legislation requires all companies to file digital tax returns – which meant that back in the spring when it came into force – many businesses who had not yet dipped their toes in the water had to get technology upgrades fast. A lot of small solution providers did well out of it. Without too much up-front investment, small companies were able to pick up something which covers routine business processes...